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Of course! We are more than happy to set you up with a return for any reason within 30 days. To get a return shipping label and to get setup with a return, please contact our Care Team at [email protected]. Still having trouble?. If you're still h
It sounds like your order may have tripped an automatic fraud filter. Please contact us and we'll be happy to take a look at this for you. To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile devi
We are happy to accept returns for any reason within 30 days of purchase - even if it has been opened. Please email our Customer Care Team at [email protected] if you need a return within 30 days of ordering. We just need to know the order, produ
We accept returns for a full refund or replacement on any product purchased in the last 30 days - even if it has been opened. Please email our Customer Care Team at [email protected] if you need a return within 30 days of ordering. We just need t
The best way is to Contact Us and we will try to cancel your order for you if it has not been sent out yet. If you're order already shipped out, don't worry! We can email you a return shipping label so you will still receive a full refund and we'll p
To clear your cart or remove an item from your cart on Shop.PerfectKeto.com you can simply hit the X button alongside the product you would like to remove. Circled in red below is where this X is located on the Desktop view and the Mobile view of our
We do offer free domestic shipping for all orders over $75. To meet the $75 minimum, your cart total must be $75 after discounts. Free shipping is typically 3-7 business days once we ship out your product. We do our absolute best to ship out all orde
Tracking typically takes 24 hours to update, but unfortunately it is not uncommon for tracking to take 2-3 days to update and this is completely out of our hands. We do our best to ship out all orders within 1 business day of ordering. If we emailed
We ship to almost all countries but each country has it's own customs rules and regulations that can delay or stop shipments. If you run into problems with receiving your shipment or you don't receive it within 3-4 weeks of ordering please do not hes
Standard shipping time is 3-7 business days once it is en route. The tracking number that we emailed you is the best source for the most accurate delivery timeline. Please let reach out to our care team and let us know if there is anything we can do
The next step is to reach out to the local courier that made the final delivery. It is typical for DHL to hand off to the local courier(USPS in the US). You can find that tracking code in top right-hand box of your DHL Tracking. The local courier wil
The moment we ship out your order, we will email you the tracking number and link so you can follow all tracking updates. Please contact us about this on your desktop by hitting the "Contact" button in the top right corner of your screen. On a mobile
The tracking number that we emailed you is the best source for the most accurate delivery timeline. However please let reach out to our care team and let us know if there is anything we can do to help. Still having trouble?. If you're still having tr
Duties and customs fees imposed by the destination country are the responsibility of the customer. Unfortunately we are unable to give advice as to whether your destination country will impose a customs fee and how much that customs fee will be. Than
Please contact us and we can try to edit it before it leaves the warehouse. To contact us on your desktop, please hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your scr
We do our best to ship out your orders as soon as possible. Within the United States, all shipping is free with a $75 order minimum and you will typically receive your order within 3-7 business days. If you're outside the United States, shipping typi