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Shipping & Orders

My order is already shipped, can I still cancel?

Of course! We are more than happy to set you up with a return for any reason within 30 days. To get a return shipping label and to get setup with a return, please go to our Returns Center. Still having trouble?. If you're still having trouble finding

Do you offer free shipping?

We do offer free standard ground shipping for all orders over $75. To meet the $75 minimum, your cart total must be $75 after discounts. Free shipping is typically 3-5 business days once we ship out your product. We do our absolute best to ship out a

My order keeps getting cancelled, why?

It sounds like your order may have tripped an automatic fraud filter. Please contact us and we'll be happy to take a look at this for you. To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile devi

My order is already shipped, can I still cancel?

Of course! We are more than happy to set you up with a return for any reason within 30 days. To get a return shipping label and to get setup with a return, please go to our Returns Center. Still having trouble?. If you're still having trouble finding

How do I return my product?

We are happy to accept returns for any reason within 30 days of purchase - even if it has been opened. We have an amazing and very simple to use, self-service Returns Center. This portal allows you to request a return shipping label and handle the en

What is your return and exchange policy?

We accept returns for a full refund or replacement on any product purchased in the last 30 days - even if it has been opened. Please email our Customer Care Team at [email protected] if you need a return within 30 days of ordering.  We just need t

How do I cancel my order?

The best way is to Contact Us and we will try to cancel your order for you if it has not been sent out yet. If you're order already shipped out, don't worry! We can email you a return shipping label so you will still receive a full refund and we'll p

How To Clear My Shopping Cart?

To clear your cart or remove an item from your cart on Shop.PerfectKeto.com you can simply hit the X button alongside the product you would like to remove. Circled in red below is where this X is located on the Desktop view and the Mobile view of our

Do you offer free shipping?

We do offer free standard ground shipping for all orders over $75. To meet the $75 minimum, your cart total must be $75 after discounts. Free shipping is typically 3-5 business days once we ship out your product. We do our absolute best to ship out a

My package tracking is not updating, where's my package?

Tracking typically takes 24 hours to update, but unfortunately it is not uncommon for tracking to take 2-3 days to update and this is completely out of our hands. We do our best to ship out all orders within 1 business day of ordering. If we emailed

What countries do you not ship to?

We ship to almost all countries but each country has it's own customs rules and regulations that can delay or stop shipments. If you run into problems with receiving your shipment or you don't receive it within 3 weeks of ordering please do not hesit

What is the standard shipping time in the US?

Standard shipping time is 3-7 business days once it is en route. The tracking number that we emailed you is the best source for the most accurate delivery timeline. Please let reach out to our care team and let us know if there is anything we can do

My package says it was delivered but I can't find it. What is the next step?

The next step is to reach out to the local courier that made the final delivery. It is typical for DHL to hand off to the local courier(USPS in the US). You can find that tracking code in top right-hand box of your DHL Tracking. The local courier wil

Where's my package and how do I track it?

The moment we ship out your order, we will email you the tracking number and link so you can follow all tracking updates. Please contact us about this on your desktop by hitting the "Contact" button in the top right corner of your screen. On a mobile

What is the standard international shipping time?

The tracking number that we emailed you is the best source for the most accurate delivery timeline. However please let reach out to our care team and let us know if there is anything we can do to help. Still having trouble?. If you're still having tr

Am I responsible for customs/duties fees?

Duties and customs fees imposed by the destination country are the responsibility of the customer. Unfortunately we are unable to give advice as to whether your destination country will impose a customs fee and how much that customs fee will be. Than

My package is being sent to the wrong address, how do I correct that?

Please contact us and we can try to edit it before it leaves the warehouse. To contact us on your desktop, please hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your scr

How does shipping work?

We do our best to ship out your orders as soon as possible. Within the United States, all shipping is free with a $60 order minimum and you will typically receive your order within 3-7 business days. If you're outside the United States, shipping typi